Privacy Policy

At Deuteres Shop (“we”, “us”, or “our”), your privacy is as important to us as the quality of our alpine backpacks and camping gear. This Privacy Policy explains how we collect, use, protect, and share information when you visit deuteresshop.com or purchase our outdoor equipment.

1. Information We Collect

To provide you with the best adventure gear and service, we collect:

• Personal Information: When you make a purchase, create an account, or contact our adventure support team, we collect your name, email address, shipping address, payment information, and phone number.
• Order Details: Information about the backpacks, camping equipment, or other outdoor gear you purchase.
• Technical Data: IP address, browser type, device information, and how you interact with our website.
• Communication Records: Any correspondence with our adventure support team.

2. How We Use Your Information

Like a well-packed hiking backpack, we use your data efficiently and purposefully:

• Process your orders for alpine gear, camping furniture, or other equipment
• Provide customer support for your outdoor adventures
• Improve our website and product offerings
• Send important updates about your orders (like shipping confirmations)
• Prevent fraud and enhance security
• Comply with legal requirements

3. Data Sharing & Disclosure

We treat your data like valuable expedition supplies—we only share what’s necessary:

• Service Providers: Trusted partners who help with payment processing, shipping (DHL/FedEx/EMS), and website operations.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or sale of assets.

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same reliability as our down sleeping bags protect against the cold:

• Industry-standard encryption for all sensitive data
• Secure servers with limited access
• Regular security assessments

While we implement robust measures, no system is 100% secure. We cannot guarantee absolute security but promise to respond promptly to any breaches.

5. Your Rights & Choices

You have control over your information, just as you control your outdoor adventures:

• Access & Correction: You can review and update your account information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing emails using the link in each message.
• Data Portability: Request a copy of your data in a machine-readable format.

6. Cookies & Tracking Technologies

Our website uses cookies—like trail markers—to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Analytics Cookies: Help us understand how adventurers use our site
• Marketing Cookies: Show relevant ads for outdoor gear (you can opt out)

You can manage cookie preferences in your browser settings.

7. International Data Transfers

As we ship globally (except some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure adequate protections are in place for these transfers.

8. Children’s Privacy

While we sell child carriers, our website is not designed for children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy as our business evolves. Significant changes will be communicated through our website or email.